1. The Customer shall have no right to waive the purchase and sales contract and return to the Seller the following goods:
1.1. Good quality food products, including food supplements;
1.2. Quality Goods, which have been used by the Customer, the Goods, which (or their package) were damaged by the Customer, as well as not full Goods (for instance, if specific Goods’ parts, user instructions are missing, etc.);
1.3. Other Goods, which may be refused to be accepted back by the Seller in accordance with the applicable legal acts.
2. The Goods shall be considered low quality, in case their expiry date is overdue, their consistence or other essential features have changed before their delivery to the Customer as the result of inappropriate storage conditions, the Goods are damaged mechanically, the Goods’ package is damaged or there are other Goods’ quality deficiencies.
3. The Customer shall have the right to return the Goods, ordered or purchased at the Online Store, which are not stated in Paragraph 1. of the Rules, by waiving the concluded purchase and sales contract with regard to all or a part of the Goods, listed in the Order. In order to use the right, the Customer must:
3.1. No later than within 14 (fourteen) calendar days as of the date of transfer of the Goods to the Customer, notify the Seller on the waiver of the contract, by providing the waiver notice to the Seller’s email at info@zorapet.lt. The waiver notice must be of a free form, must be signed and state the reasons behind the Customer’s decision to waive the contract; and
3.2. No later than within 14 (fourteen) calendar days as of the date of notification on the waiver of contract, as stated in Paragraph 3.1., transfer to the Seller the Goods, together with the Goods’ purchase documents (copy of the payment transfer and/or the VAT invoice), as well as any other documents, if applicable, in the manner, provided in Paragraph 7 of these Rules.
4. The returned or replaced Goods may not be damaged, their labels must be present and not damaged, protective film intact, etc. The Goods must be not used. The Goods must be returned in the original package and in the same full state as received by the Customer, accompanied by the Goods’ procurement evidencing documents, user instructions and other accessories. If the Goods’ item is not full, is damaged, disorderly or improperly packed, the Seller may choose to not accept or replace it and not refund the amount, paid by the Customer.
5. The right, provided under Paragraph 3, may be used only by the Customer, who, in accordance with the applicable legal acts, is considered a consumer, i.e. a natural person, who expresses his/her will to purchase, purchases and uses the Goods for satisfying his/her animal needs, not relating to his/her business or occupation.
6. Poor quality Goods are replaced or returned in accordance with the applicable legal acts of the Republic of Lithuania, in effect at the moment of the Goods’ purchase, and these Rules.
6.1. In case the Customer chooses to collect the Goods from a Partner, he/she must collect them not later than within 14 (fourteen) calendar days from the moment of receipt of the e-mailed confirmation from the Partner by the Customer, stating that the Goods’ order is prepared and delivered to the Partner. The Customer may collect the Goods during the Partner’s business hours. If the Customer does not collect the Goods within the period above stated, the Administrator shall, without any advance notice, cancel the Goods’ order, terminate the Goods’ purchase and sales contract and, within 14 (fourteen) calendar days, refund to the Customer the paid amount.
6.2. The Goods may be collected only by the Customer or by another person, to whom the Customer has provided the order number. When collecting the Goods at the Partner, the Customer must provide the order number, stated in the order confirmation received by e-mail. If the Goods are collected not by the Customer him/herself, in his/her Order the Customer must state the full name of the person, who will collect the Goods. When collecting the Goods at the Pharmacy, such person must provide his/her valid personal ID document.
6.3. If the Customer chooses to receive the ordered Goods through a courier service to the address within the territory of the Republic of Lithuania, stated by the Customer, the Goods shall be delivered to the Customer within 2 (two) - 3 (three) business days as of the date of receipt of notification on the payment for the Goods, with the exception of the cases when the Seller does not have the ordered Goods at that moment. The courier service performs Goods’ delivery to the Customer only during business days from 8.00 am till 6.00 pm.
6.4. If the Goods’ delivery is impossible not due to the Seller’s fault (such as the Customer, when ordering the Goods, has stated an incorrect address, the Customer or recipient is not found at the stated address, etc.), the Customer does not collect the Goods at the time, agreed upon with the courier service or refuses to accept the Goods, the Seller, without providing an advance notice, may terminate the Goods purchase and sales contract. If, in the case herein stated, the Seller terminates the purchase and sales contract, the Seller shall, within 14 (fourteen) calendar days, return to the Customer the amount, paid for the Goods, upon deducting the commission charge, stated in Paragraph 7.2 as well as the Goods delivery fee.
6.5. If the Goods’ delivery is impossible not due to the Seller’s fault (such as the Customer, when ordering the Goods, has stated an incorrect address, the Customer or recipient is not found at the stated address, etc.), the Customer does not collect the Goods at the time, agreed upon with the courier service or refuses to accept the Goods, the Seller, without providing an advance notice, may terminate the Goods purchase and sales contract. If, in the case herein stated, the Seller terminates the purchase and sales contract, the Seller shall, within 14 (fourteen) calendar days, return to the Customer the amount, paid for the Goods, upon deducting the commission charge as well as the Goods delivery fee.
6.6. If the Customer’s basket includes at least one item, the desired quantity of which is not able to be delivered by the Seller within the time period, stated in these Rules, the Seller shall immediately notify the Customer on the issue by providing the respective notice to the e-mail address, stated in the Account and suggest the potential Goods’ delivery period. If the Customer does not agree with the changed Goods’ delivery period, the Customer may refuse the order. In such case, the Seller, within 14 (fourteen) calendar days as of the date of refusal of the order, shall return the amount, paid according to the previous order, upon deducting the commission charges.
7. The Goods may be transferred (returned) to the Seller:
7.1. If the Goods are delivered to the Customer by a courier service within the territory of the Republic of Lithuania or abroad, by a Partner the Goods’ return conditions shall be coordinated individually, by the Customer applying to the Seller by e-mail at info@zorapet.lt.
8. In the Goods’ return cases, stated in these Rules, the Seller shall refund the money paid for the Goods to the Customer, within 14 (fourteen) calendar days as of the date of return of the Goods, by transferring the respective amount to the Customer’s bank account, deducting the commission fee and the Goods delivery charge.